Frequently Asked Questions
Everything you need to know about finding and ordering genuine Lenovo parts.
Are your replacement parts genuine Lenovo products?
Yes, we specialize in providing authentic Lenovo OEM (Original Equipment Manufacturer) parts as well as high-quality certified compatible alternatives to ensure your device maintains its peak performance.
How do I know if a part is compatible with my specific laptop model?
The most accurate way to ensure compatibility is by searching with your device's Serial Number (SN) or the specific Part Number (FRU). If you are unsure, our technical support team is available to verify the fit for you.
What is your return policy for incorrectly ordered parts?
We offer a 30-day return policy for parts in their original, uninstalled condition. Please note that a restocking fee may apply to items ordered by mistake, so we recommend double-checking compatibility before purchase.
Do you offer international shipping?
Yes, we ship Lenovo components worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout based on the weight and dimensions of the parts ordered.
Do the replacement parts come with a warranty?
Most of our parts include a standard 90-day warranty against manufacturing defects. Some components, such as batteries and screens, may carry extended manufacturer warranties which will be noted on the product page.
How can I track my order?
Once your order has been dispatched from our warehouse, you will receive an email containing a tracking number and a link to the carrier's portal to monitor your shipment's progress.